Privacy Policy

This Privacy Policy applies to all websites operated by Autura Newco, LLC, or its subsidiaries. This Privacy Policy describes the types of personal information Autura ("Autura", "we", "us" or "our") collects when you access and/or use our websites and mobile sites, apps, products and services, and other tools we offer (collectively "Services"), how we may use that information, with whom we may share it, and your rights and choices regarding our use of the information.

This Privacy Policy applies to all users of our Services, including unregistered and registered consumer users, business users, customers, potential customers, and employees or representatives of such users (collectively, "user", "you" or "your").

This Privacy Policy may be updated from time to time without prior notice. Accordingly, you should check the date of this Privacy Policy (which appears at the top of this page) and review any changes since the last version. Unless otherwise required by law, your continued use of the Services following any modifications demonstrates you have read and accept such changes. If at any time you do not agree to the terms of this Privacy Policy, please immediately discontinue access or use of our Services.

What Type Of Information Do We Collect?

We collect your information directly from you when you use our Services and communicate with us; automatically using online technologies when you engage with our Services or communicate with us; and from our third-party partners that we engage with in the provision of our Services or for analytics or marketing purposes.

We use this information for such purposes as providing our Services, responding to your requests, customizing future orders, improving our Services, marketing purposes, and communicating with you. You can choose at any time to opt out from receiving marketing or other communications from us by following the steps in the "Communication and Marketing Preferences" section below. Please note that you may continue to receive certain transactional or account-related messages from us so that we may fulfill our Service obligations.

Information you voluntarily provide to us. We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information; however, this may limit you from taking advantage of many of our Services. Information in this category may include: full name, postal address, email address, phone number, payment information, and vehicle information. We do not directly collect, process, or store payment card information. Any payment card information is collected and processed by our third party payment processors.

Information we automatically collect. To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with our Services. We may collect the following types of information automatically from you:

• Usage Data. When you browse our Sites, we automatically collect log data such as your web request, Internet Protocol ("IP") address, browser type, domain names, referring and exit pages and URLs, pages viewed and the order of these page views, the date and time you access our servers, and other diagnostic data.
• Device Information. When you use your desktop or mobile devices to access our Sites and Apps, we may be able to identify your device's unique device identifier, MAC address, operating system, and your mobile device's advertising ID.
• Location Information. When you use our Services, including our web and mobile sites and app, we may infer the generic physical location and geographic regions of your device from your WiFi, Bluetooth and other device settings. For example, your IP address may indicate your general geographic region. You may choose not to share your location details with us by adjusting your mobile or desktop device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
• Aggregate and Analytic Data. We may also combine the information we collect among our Services and across your devices for analytic, security and fraud prevention purposes. For example, we use algorithms that analyze your account status and payment information to detect unsafe and unsecured payment. We may also use analytic data to assess your account security and provide you with suggestions for improvement.

Information we collect from third parties. We collect information from our third-party partners, such as data analytics providers, marketing or advertising providers, vehicle and lien information providers, and other related vendors that provide us with services. Information in this category may include vehicle and lien information.

Children

Our Services are not intended for children under the age of 16. We do not knowingly collect the information of children under 16 for any reason.

Cookies and Related Online Tracking Technologies

Like many companies, we use "cookies" on our Services. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. We use cookies, for example, to measure activity on our website.

Certain pages on our websites and emails we send you contain "web beacons" (also known as internet tags, pixel tags, and clear GIFs). Web beacons are used, for example, to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page.

Some of the online tracking technologies and information collected through automated means are used to maintain the security of our websites, manage your account, prevent crashes, fix bugs, save your preferences, assist with basic website functions, advertising, analytics, and other performance functions. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means. Please refer to our Cookie Policy for additional details.

How Do We Use Your Information?

We use your information for a variety of purposes, including to:

• Provide our Services. We use your information to provide our Services, including to: facilitate your access and use of our websites; send you notifications relating to your account or vehicle; initiate Services and track vehicle location; facilitate payments through our third party payment processor; facilitate vehicle transfers; answer your communications; and perform other related business functions.
• Legal Obligations. We use your information to comply with our legal and regulatory obligations, to establish and exercise our rights, and to defend against legal claims.
• Business Purpose. We use your information to support our core business functions, including to improve existing and acquire or develop new Services, maintain records related to business management, loss prevention, collecting amounts owed, enforcing our terms, agreements, and policies, and identifying and repairing errors or problems in the websites.
• Communicate with You regarding our Services. We use your information to engage in communications with you, respond to your requests, inquiries, issues, feedback, and to provide customer service.
• Market and Advertise. We use your information for marketing and advertising purposes, including sending marketing, advertising, and promotional communications to you by email, text message, or postal mail.
• Conduct Analytics and Personalization. We use your information to conduct research and analytics, including to improve our Services. We also use your information to understand your interaction with our Services and our communications with you. We also use your information to personalize your experience, to save you time when you visit our websites and use our Services, to better understand your needs, and to provide personalized recommendations for our Services.
• Security and Fraud Prevention. We use your information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions. We also use your information to enforce our terms and procedures, prevent against security incidents, and prevent the harm to other users of our Services.

If you have opted in for marketing communications, we may use the information we collect to promote products or services that may be relevant to you:

• Retargeting campaigns (e.g., reminding you of a visited page or service).
• Custom audiences for platforms like Facebook, Instagram, Google, and others.
• Lookalike audiences to find similar people who may be interested in our services.
• We do not sell your personal information to any third-party marketers or platforms; data may be hashed or processed by advertising platform partners.
  

Opt Out of Digital Ads from Autura

If you do not want to receive digital ads from Autura or its product brands, you can choose to not see ads from this advertiser directly within the platform where they appear.

When Do We Disclose Your Information?

We may disclose or share your information in the following ways:

• Service Providers. We may disclose your personal information to our service providers, vendors, and contractors who perform services on our behalf based on our instructions, such as Service support providers, information technology and related infrastructure provision, network maintenance, payment processing, credit card processing, and business consultants and advisors. These service providers are not authorized by us to use or disclose the information except if necessary to perform services on our behalf or comply with legal requirements.
• With your Consent. We may disclose or share your information with your consent, which may be obtained in writing; online through "click-through" agreements; when you accept the terms of use for Services; orally, either in person or on the phone; or by other means.
• In a Business Transfer. We may disclose or share your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.
• For Legal Process And Protection. We may disclose or share your information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to: enforce or apply our agreements; protect our interests, property, or safety of others; in connection with claims, disputes, or litigation; and to protect our Services.
  

Sale of Information

We do not sell your usage data or any information we collect from you.

How Do We Protect Your Information?

We work to protect the security of the information that is transmitted to us while you are using our Services. We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide through our Services against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. However, we cannot guarantee or warrant the security of any information you transmit to us, and you do so at your own risk.

How Long Do We Keep Your Information?

We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal. If you wish to cancel your account or request that we no longer use your personal information to provide you Services, we may still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Communication and Marketing Choices

Communications

The following is information about how to opt out of receiving certain communications from us, depending on the means of delivery:

• E-mails. You can opt-out of receiving marketing emails from us at any time by clicking on the unsubscribe link. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or our ongoing business relations.
• Text Messaging. You can opt-out of receiving text messages to your phone number at any time by following the opt-out options in the text messages, such as by replying "NO" to cancel or "STOP" to unsubscribe. Mobile information, including text messaging opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
• Phone Calls and Postal Mail. You can opt-out of receiving phone calls and postal mail by contacting us at privacy@autura.com.
  

Accessibility

If you require a copy of this Privacy Policy in an alternative format, please contact us.

Contact Us

If you have any questions or comments about our Privacy Policy or to exercise any of your rights, please email us at privacy@autura.com or call 800-428-4715.

Your Rights

Subject to your jurisdiction and certain exceptions, you have certain rights related to your information. To exercise these rights please email us at privacy@autura.com.

• Right to know. You have the right to know whether we process your personal information.
• Right to data portability. You have the right to access the personal information that you have previously provided to us in a format that is usable and you can transmit to a third party.
• Right to correct. You have the right to request that we correct your personal information.
• Right to delete. You have the right to request that we delete your personal information.
• Right to opt out of selling or sharing. You have the right to opt out of having your personal information sold or shared with a third party.
• Right against discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your privacy rights. Notwithstanding the foregoing, exercising your rights may result in our inability to provide Services.
  

Exercising Your Rights

To submit a request, you may send an email to privacy@autura.com. You may also designate an authorized agent to submit a request on your behalf by sending an email with written proof of such authorization to privacy@autura.com.

Responding To Requests

Once you have submitted your request, we will respond within the time frame permitted by applicable law. In the event a request regarding personal information is denied, we will notify the individual of the reasons for denial in writing. You may request a review of the denial within a reasonable time period. If your review is denied, we will inform you in writing along with any applicable options for a further appeal.

Notice of Sale or Sharing of Personal Information

We do not engage in a "sale" or "sharing" of your personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, the "CCPA"). We have no actual knowledge that we sell the personal information of California residents who are under 16 years of age.

Notice of Use of Sensitive Personal Information

We do not use California resident sensitive personal information for any purpose other than is permissible under the CCPA. Specifically, we do not use sensitive personal information of California residents to derive characteristics about California residents.