Inside the Impound Lot: What It Takes to Run One Well
Ep. 4 shares real‑world impound operation stories, expert tips on forecasting, compliance, staffing & the behind‑the‑scenes challenges lot managers face.
.avif)
In This Podcast Episode...
In episode four of The Tow Trend Podcast, our hosts Dennis McGowan and Shelli Hawkins share the mic with Konner Kelly of Unlimited Recovery & Integrity Towing Solutions and Kevin Leigh, VP of Autura Marketplace.
Together, the gang discuss real-world challenges of running a compliant, efficient, and profitable impound or unclaimed vehicle operation.
With decades of combined experience across towing, impound, vehicle disposition, and auction operations, Konner and Kevin share practical insights every lot manager should hear.
Our Hosts, Konner, and Kevin Cover Key Topics, Including:
- What data to use for better impound lot forecasting
- Legal requirement and compliance insights
- What Konner does on a daily, weekly, and monthly basis
- Game-changing tip (🚨 SPOILER ALERT! It has to do with stickers...)
- 👻 Phantom vehicle stories
- Tow company and impound stigma and advice on handling upset customers
💡 Tip: don’t give this task to Dennis! - Retention strategies Konner uses to hire and hold on to quality team members
This episode is packed with real talk, operational advice, and stories from the field — tune in and enjoy!
About The Tow Trend Podcast
Welcome to The Tow Trend Podcast with Dennis McGowan and Shelli Hawkins — your insider's guide to the towing industry! Join us monthly for dynamic conversations with industry experts, successful operators, and special guests sharing real stories from America's roadsides. Owners, dispatchers, fleet managers, and enthusiasts tune in to uncover the latest tools, trends, and tactics driving success today, and discover where the industry is heading. Get ready for insights that keep your business and your community, moving forward. Brought to you by Autura.
